Draft Help
Shipping & returns
How delivery and returns will work at Iris Theory.
Draft for legal review
This page is a placeholder draft, not final. It must be written or reviewed by a qualified professional before launch. Bracketed items need real details.
Delivery
- [Where you deliver: Australia-wide? Exclusions?]
- [Carriers and tracking]
- [Dispatch time after prescription verification (prescription lenses)]
- [Dispatch time for colour & costume lenses]
- Ordering both types? Everything ships together in one parcel. If your order includes prescription lenses, the parcel is dispatched once we've checked your prescription.
- [Delivery costs and any free-delivery threshold]
Returns and refunds
- [Change-of-mind policy, e.g. unopened boxes within X days, if offered]
- [Faulty or incorrect items: how to report, what you'll do]
- [How refunds are paid and how long they take]
Nothing in this policy limits your rights under the Australian Consumer Law. [Wording to be confirmed by a legal professional]