Frequently asked questions

Prescription lenses have corrective power and are made to your contact lens prescription. This includes daily, fortnightly, monthly, toric, multifocal and coloured lenses with power. Colour & costume lenses have no corrective power (plano). They only change how your eyes look. Start shopping.

For prescription lenses, yes. You enter your prescription details when you order, and we check your current contact lens prescription before anything is dispatched. For colour & costume lenses with no corrective power, you don't need a prescription to order. Before adding them to your cart, you tick a box to confirm you understand they have no corrective power, you're not buying them instead of prescription lenses, and you've read our safe wear and care guidance. [Wording to be confirmed by a professional]

Yes. Choose coloured lenses with power under Prescription lenses, so your lenses change your eye colour and correct your vision. Colour & costume lenses have no power and won't correct your vision.

Any contact lens sits on your eye, including ones with no power. The tick-box confirms you understand these lenses have no corrective power and that you've read how to wear and care for them safely. We save your confirmation with your cart. [Wording to be confirmed by a professional]

Yes, you can have both in one cart. Your prescription lenses are checked against your prescription before dispatch. Colour & costume lenses only need the tick-box acknowledgement. Ordering both types? Everything ships together in one parcel. If your order includes prescription lenses, the parcel is dispatched once we've checked your prescription.

No. A contact lens prescription includes details a glasses prescription doesn't, such as the lens brand or material, base curve and diameter, and the powers can differ. If you only have a glasses prescription, book a contact lens fitting with an optometrist first.

You'll be able to upload a photo or PDF of your prescription, email it to us, or give us your optometrist's details so we can confirm it with them, with your permission. [Final process TBC before launch]

We can't dispatch prescription lenses against an expired prescription. Please book a review with your optometrist, then send us the updated prescription.

[Delivery times, carriers and costs TBC]. See Shipping & returns.

[Returns policy TBC]. Your rights under the Australian Consumer Law are not affected. See Shipping & returns.

We can explain what's on a product page, but we can't give eye health advice or choose a lens for you. Your optometrist is the right person for that, including for colour and costume lenses.

Remove your lenses and contact your optometrist or a doctor promptly, especially if you have pain, redness, light sensitivity or changes to your vision. See lens safety.

Not yet. Iris Theory is preparing to launch. You can add lenses to your cart and send us an enquiry, and we'll be in touch. No payment is taken on this site at the moment.