Prescriptions
How prescriptions work
Prescription (powered) lenses are checked against a current contact lens prescription before dispatch. Colour & costume lenses with no corrective power don't need one.
Prescription lenses
Have corrective power. You enter your prescription details when you order, and we check your current contact lens prescription before dispatch.
Colour & costume lenses
No corrective power (plano). No prescription needed, but you must tick a box confirming you understand that and have read our safe wear guidance.
Why we check prescriptions
A prescription check helps make sure the powered lenses you receive are the ones your optometrist intended. Contact lenses with corrective power are generally supplied on a prescription following a fitting by an eye-care professional.
[Before launch: have this wording, and the approach to non-prescription colour and costume lenses, reviewed by an optometrist or regulatory adviser.]
Reading your contact lens prescription
A glasses prescription isn't enough on its own. A contact lens prescription comes from a contact lens fitting and usually includes:
- Lens brand or material, and replacement schedule
- Power (SPH) for each eye, for example −2.25. It may also be written as PWR or sphere.
- Base curve (BC) and diameter (DIA)
- Cylinder (CYL) and axis, for toric lenses
- Addition (ADD), for multifocal lenses
- The right eye may be shown as OD or R, and the left eye as OS or L
- Issue or expiry date, and the prescriber's name and practice
Ways to provide it
Upload it
Upload a clear photo or PDF of your prescription. [Coming soon]
Email it
Send it to [email protected] with your name and order number.
Ask us to check with your optometrist
Give us your optometrist's name and practice, and your permission, and we'll confirm the details with them. [Confirm process]
What happens next
We check that your prescription is current and matches the lenses and powers you ordered. If anything is unclear, expired or doesn't match, we'll contact you before dispatching anything. [Confirm turnaround time]
Keeping your information private
Your prescription is health information. We only use it to verify and fulfil your order, as described in our privacy policy. [Confirm storage and retention approach]